Packaging machinery is a rare but necessary and time-saving investment to significantly speed up your production efficiency. When you’re ready to purchase, how do you know which packaging machinery manufacturer you can trust?
At PPCM, we’ve built decades-long relationships with our customers because our focus is on more than just reliable, well-built machines. We also deliver unmatched service and expertise in packaging partition machinery. Here’s how we do it.
What to Look for in a Packaging Machinery Manufacturer
When you’re ready to buy a packaging machine, what should you look for in packaging machinery suppliers? Several factors should guide your choice.
- Reputation: Seek suppliers who have a proven track record and a history of repeat customers. Longevity and word-of-mouth referrals say a lot more than a sales brochure.
- Equipment Quality: Packaging machinery can last for a long time with proper care. Don’t settle. Look for a machine that is well-engineered to make sure you get the production consistency you need.
- Customer Support: Any machine is only as good as the technical support behind it. A packaging machine supplier should provide responsive service for the life of their machine.
- Customization: Every production floor is unique. The right partner can help you tailor machinery to fit your specific application.
- Parts Availability: Most production floors may only have one or two packaging machines, especially for die-cutting and box inserts. You likely won’t need to keep a lot of parts on hand. Rely on a packaging machine supplier who offers accessible OEM parts for decades (not just a few years).
PPCM delivers on each of the above factors. We put our customers’ trust into action and perform consistent, excellent work for every customer. One of the best indicators of our trustworthiness is the repeat business we receive. At PPCM, we have customers who have stuck with us for decades, and sometimes across multiple companies.
We’ve seen many times when an industry professional moves to a new employer, but reaches out to us for their next packaging machine, because they know that our machines are built to deliver consistent results. Loyalty like that doesn’t happen by chance; it’s built by consistently delivering machines that can be depended on.
Machinery That Lasts for Decades
When you’re ready to invest in packaging machinery, like most customers, you expect reliability. A packaging and partition cutting machine isn’t usually an annual investment. You want something that’s built to last.
At PPCM, we take a lot of pride that some of our machines manufactured in 1978 are still in operation today. Now, while every packaging machine might not reach its 50th birthday, we think it says a lot that some do.
The longevity isn’t accidental. We’re hyper-specialized in partition machinery. That’s all we do, and we’ve been refining our craft for decades. Our machines are built with engineering excellence. They run on OEM parts that are specially made to guarantee form, fit, and function. For consistent performance, rely on PPCM.
Our customers know that when they buy packaging partition machines from us, it’s not a short-term relationship. They’re investing in reliable packaging equipment that can last for generations of production.
Another cornerstone of that trust is our unparalleled support. Many industrial machine suppliers see customer service as an afterthought. However, at PPCM, we’ve built our business around customer service at its core.
We offer unlimited support to our packaging machinery customers, whether their machine is brand new or decades old. If you ever need help troubleshooting, reprogramming, or adjusting your machinery, we’ll work with you to resolve the issue.
We know that customer support takes many forms. Several common support areas we offer include:
- Programming changes: When customers need to adjust their machine to perform new or different functions, we’re here to help.
- Parts troubleshooting: Our team helps you identify the part you need, determine warranty coverage if applicable, and ship the replacement quickly.
- Virtual support: We offer customers real-time video guidance to walk them through checks and fixes, as well as part installation.
- On-site service: Should an on-site solution be necessary, we can also send our technicians worldwide to help your team keep your packaging machine running as expected.
Our high level of support means our customers are never left waiting. When your packaging machine has a problem, your production line grinds to a halt. We want to help you make sure you’re never stuck without options to resolve your issue.
Fast, Reliable Parts, Tools & Expertise
When your packaging machinery goes down, costs can quickly add up. We understand that every minute counts, which is why we prioritize parts fulfillment. We frequently ship parts next-day air, often the same day as the request.
Our team understands that production downtime is a critical situation. We go above and beyond to ensure that we can keep your machine up and running as expected. We’ll help you keep your production floor moving without long delays.
Packaging partitions protect your product. They ensure that during shipping, your product is supported and packaged in a way that minimizes the risk of damage and loss. For many industries, such as food and beverage, medical supplies, and household goods, this requires custom solutions.
Our specialization in packaging partition machinery means we have a level of expertise that few other packaging machine manufacturers can match. Instead of trying to be everything to everyone with an array of machine options, we’ve dedicated ourselves to mastering die-cutting and partition assembly machines.
Unlike other suppliers, we strongly recommend OEM parts. While some suppliers might encourage their customers to use third-party or aftermarket “hacks,” we know that OEM parts guarantee the right form, fit, function, and reduce the risk of equipment failure and misalignment.
When you get OEM machine parts from PPCM, you know that every part will be a seamless fit with your machine. This helps the machine run longer, avoid costly downtime, and keeps warranties intact.
How to Choose the Right Manufacturer for Your Business
If you’re considering investing in packaging machinery, there are a few questions you should ask yourself before you buy from a packaging machinery manufacturer:
- Do they have a long-standing reputation?
- Do they have repeat customers?
- Will their equipment last for decades?
- Do they offer responsive, unlimited customer support?
- Can they deliver OEM parts quickly, when needed?
- Do they specialize in the type of machine I need for my production line?
If you’re looking to make a sound investment in packaging equipment for your company, choose a supplier like PPCM that checks all the boxes.
The wrong choice can mean a wasted investment, frequent downtime, and poor customer support. It’s worth choosing a packaging machinery manufacturer you can trust to give you peace of mind for years to come.
At PPCM, we’re proud to have earned the trust of customers worldwide by delivering machines that last for decades. We offer lifetime support and service that goes above and beyond. With hundreds of machines in operation and customer partnerships that span generations, we’re proud to be a packaging machinery manufacturer you can truly depend on.
To talk about your packaging machinery needs, please reach out to our team. We can help you find the right fit to boost your business and protect your product from damage.