Your cardboard partition and die-cutting machinery are an investment that will save you money well into the future. There are many benefits to owning a packaging machine from Premier Paper, including the peace of mind of knowing that we can help with packaging machine repair should the need arise.
Many distributors and manufacturers find that they appreciate the savings and convenience that come from having partition and packaging machinery equipment in-house. There’s no wait for supplies, the footprint is small, and our machines are user-friendly.
Best of all, you don’t have to worry when you own a packaging machine from PPCM. We have an industry reputation for providing unparalleled customer service and support.
Importance of Keeping Your Packaging Machinery in Good Repair
As you may realize, having your own die-cutting and partition packaging machinery in-house can save you a lot of time and money. Our machines can help you streamline the production process to create the various box dividers and partitions you need to package bottles and products safely.
We serve companies that make a wide range of products, from small medical vials and pill bottles to candles, glassware, automotive parts, and, of course, beer, wine, and spirits. When you place breakable products in a box for shipping and movement, you risk product loss and damage. With cardboard partitions, you mitigate the risk and protect your important products.
Partitions made on Premier Paper Converting Machinery can help you accommodate different sizes and shapes of bottles. They make the packaging look professional and attractive. They also make the job of die-cutting and configuring partitions a breeze.
The savings in labor, product loss, and no inventory delays often offset the cost of our machines, which are built to last for many years. We make our equipment tough and reliable because we know that any downtime can cost you. Emergency repairs can shut down your machine operators and pause your shipping process. We know that preventive maintenance plans and procedures help you avoid potential problems.
But of course, like all machines, die-cut, partition, and packaging machines require some maintenance service. Many issues that arise are simply due to heavy use—blades need sharpening and replacement and other minor repairs. By addressing issues promptly, you’ll prolong the life of your PPCM machine.
Most problems arise from wear and tear. Mechanical failures and software issues may occasionally call for additional machine repair services. Even if you have spare parts on hand, you may want some guidance on machine repairs.
If you don’t know where to start, don’t worry! We cover maintenance and machinery repair for the 20+-year lifespan of our machinery. When one breaks down, we’ll help you service it and make sure it’s up and running right away. Minimizing downtime is our highest priority. We’re experts on our products, with all the knowledge and access to high-quality components you need for a quick turnaround.
Lifetime Product Service and Support
Our dedication to lifetime product service, equipment repair, and support is rare in the packaging industry. We offer free tech support over the phone and free product service for life. Often, with simple troubleshooting, we can perform service from our offices—eliminating the need for costly outside service calls or on-site service.
From the moment you order your machine, we offer full service and free technical support throughout its lifetime. We’ll take you through installation and help with any training needed to ensure that your Premier Paper packaging machinery is reliable for the long haul. It’s a turn-key solution. Our technical team provides expert service to help keep your machine in good working order.
When you order a new machine, the process can take a few months. We build-to-stock, but we also offer build-to-order options for customization. Our built-to-stock machines are often ready in a much shorter time.
When you purchase a machine, we’ll help you explore routine maintenance, regular machine cleaning, and equipment service to make sure your packaging equipment meets your customers’ needs and helps your products arrive safely and beautifully.
What to Do When You Need Packaging Machine Repair
If you notice that your die-cutting, partition-making, or packaging machine isn’t performing up to the usual standard, reach out right away. Your dedicated representative will help you quickly assess the issue and determine the need for repair or replacement of parts.
We can quickly turn around whatever you need, and we’ll always follow up with quality control and testing post-repair.
At PPCM, we follow a similar process for upgrades and updates. Although our machines are supported for a 20-year lifespan, you’ll likely want to replace and upgrade your machine after 10-15 years to reap the benefits of the latest technology (and speed).
When you’re ready to update or enhance your machine, follow the same process—reach out to our team, and we’ll review the process with you and your staff. We can discuss the types of upgrades available, your new requirements (such as partition size, shape, or materials), and the improved efficiency, safety, and cost savings you could expect with the upgrades.
Better yet, we’ll never leave you scratching your head and trying to figure out how to work new technology. We offer full training and assistance to help your team feel safe and comfortable with each product update or purchase. Our high-quality service and support help you avoid major problems.
Proper training makes a huge difference in meeting peak performance and productivity. That’s why our service team walks you through all the corrective maintenance work and in-house repair precautions. You’ll be sure that your staff is maximizing the use of your machine and getting the most from your investment.
Should you have an idea or customization request that your machine can’t do, we can help you pinpoint the changes needed to make it happen. We love a challenge and can help your team develop the optimal way to create partitions and box dividers for every product you ship.
We also know that a lot of pride comes from a team member who knows how to do their job well. We’ll help you ensure your team is properly trained so they can feel good about their efficient work.
Access Machine Details and Support
At Premier Paper Converting Machinery, we’re a partner in product packaging machinery. We want to help you feel confident and comfortable with your machine and all it can do. We have the years of experience and trained service techs to help you avoid equipment failure with regular maintenance.
Contact our team if you have any questions or need more information about your packaging machine repair, updates, or maintenance. We’re glad to help you protect your products during storage and shipping.