Service & Parts

Whether you’re running a high-speed, automated production line or a smaller packaging shop, your equipment is a significant investment. Getting it right is important—the right equipment, performance, and support.

When your operations depend on performance, downtime isn’t an option. At Premier Paper Converting Machinery (PPCM), we offer comprehensive service and parts support for every machine we manufacture, so you can maximize uptime, output, and ROI.

Our services include helping you pick machinery to fit your needs and your budget, testing that machinery, shipping it to your plant, installing it, and training. The end goal is to ensure your employees are set up for success. Our team is with you every step of the way—from purchase to peak performance.

Your machinery facilitates your output. To ensure you get exactly what you need, we’ve built one of the most thorough service and support programs in the industry. You can rely on the experts at PPCM.

Our range of support services includes:

• Consultation: We will help you choose the right machine for your application and budget.
• Machine testing: All machines are thoroughly tested prior to shipment for guaranteed performance.
• Expert installation: We’ll support you with the proper installation at your facility.
• On-site training: Let our experts guide your operators and maintenance staff.
• Preventive maintenance plans: We’ll help ensure your machine is safe and working well for the long haul.
• Ongoing technical support: Call when you need us, and we’ll assist.

At PPCM, our goal is to ensure your automated die-cutting equipment and systems deliver top performance from day one and throughout their lifetime.

Don’t let a worn part bring your line to a screeching halt. We carry a large inventory of OEM parts right on the shelf at our facility. They’re ready for rapid shipment any time you need them.

Because we manufacture our own machinery, we also know that some parts wear faster than others. We anticipate wear and tear on these high-use components and keep those parts in stock and ready to go.

Getting the part you need right away means:

• Less unplanned downtime.
• No need to stock excess parts in-house.
• Faster recovery from maintenance and upkeep.

When you need a part, we likely have it right on our shelf, and we’re just a phone call away. Some of our most popular in-stock items include cutting blades, rollers, belts, pneumatic valves, sensors, and more for all major PPCM machinery models.

When your needs change, your equipment should change with you. We offer rebuilds, retrofits, and custom upgrades to help you stay competitive when your workload grows. PPCM machines evolve with your business.

Let us help you improve output speeds, enhance safety systems, and update controls and automation. We may also accept trade-ins toward your next equipment purchase, depending on the situation, model, and condition.

We offer the industry’s most comprehensive, hands-on training program. Premier can take your operators from novice to expert status.

Our training options include:

• Training at our facility using your new machine.
• On-site instruction at your plant during installation.
• Customer support and refresher sessions for experienced teams.

We tailor our in-depth training to the needs and abilities of your team. We’ll ensure that the education fits your processes to help you cut back on errors, optimize production, and always promote safety.

When you need customer support, you want to talk to an expert. At PPCM, our engineers and expert team members—not operators—answer the phones.

When you call customer service, you get to talk with someone who helped to build, design, or install your equipment. They’ll be able to guide you through troubleshooting, recommend parts and solutions, or talk you through needed fixes. Should you need to order a stock or manufactured part, it will ship within a day in most cases.

When you have access to experts, your problems are often resolved in real time over the phone. This saves you time, effort, and cost.

At Premier Paper Converting Machinery, we’re not just a high-performance equipment manufacturer—we’re your partner. We stand behind your business with dependable service, speedy parts fulfillment, and plenty of expert support.